Erika Ferrozzo, MHA
Director of Operations
Erika has more than 13 years of administrative leadership experience encompassing 13 specialties across 5 locations, including 110 staff and providers. Erika has proven to be a results-focused and highly engaged leader skilled at leading change initiatives with a verifiable record in delivering measurable improvements in operational and clinical performance. Erika has an exceptional ability to implement change management strategies, achieving operational objectives and establishing effective teams. Erika has a proven track record leading primary care, surgical specialties, ambulatory surgery centers, and specialty divisions with exceptional provider workplace satisfaction, patient satisfaction, and employee engagement.
In the 2020 Great Place to Work Survey, Erika was ranked as the highest performing manager at Scripps Health by staff. This was Erika’s fourth year in the top 4 highest performing managers. In 2019, Erika was awarded with the Scripps Administrative Employee of the Year award for outstanding character, for exceptional ability to collaborate well with multiple divisions and dyad partners, and for never passing-the-buck. In 2020, Erika’s physician team ranked in the 99th percentile for workplace satisfaction, attributing much of their workplace satisfaction to streamlined care lines and the elimination of many non-value-added workflows. In addition, patient satisfaction Press Ganey surveys were consistently above the 99th percentile year over year, with 98.1% of patients recommending the practice.
Erika has utilized and implemented multiple lean initiatives that resulted in millions of saved or recovered funds. Some of the major projects she has lead include her team exceeding the requirements for the hypertension bundle that resulted in a $2M recovery for Scripps Coastal, the restructuring of A/R for plastic surgery cosmetic & medically necessary split cases resulting in the recovery of $1M, implementing a Medicare Advantage Chronic Condition process that will increase revenue by nearly $2M in 2021, implementation of a supply utilization process and introduction of PAR levels resulting in 70% reduction of wasted supplies in 90 days or $300k saved, created standard work for controlled medication storage and logs resulting in $110k/year saved, and created a data management macro via excel to track a 5,000 patient clinical trial resulting in a multi-million dollar drug study approval.
Erika earned a Master’s in Public Health, Healthcare Administration from National University and received the Presidents Chair Award for Academic Excellence, a Bachelor of Science in Kinesiology with an emphasis in Sports Medicine from San Diego State University and is a member of the Gamma Phi Beta honors society for academic excellence, service, and character. In addition, Erika is a certified Lean Six Sigma Green Belt, a certified Lean Six Sigma Yellow Belt, a certified HBI Revenue Cycle Leader, a certified HBI Patient Access Specialist, is in process of completing the Project Management Professional Certification and is in the process of satisfying the American College of Healthcare Executives requirements.
Erika is originally from San Diego, California and now lives in Meridian, Idaho with her husband, Anthony, and their three children. Erika enjoys live music, hiking, sports events, and supporting her kids while they learn new activities.